Reference

Legal terms before you open account

Your account terms, privacy choices, cookie use and payment record rules sit in one place before you open an account with mega168.

Eligibility depends on local lawDANA receipt trailOVO account matchGoPay and QRIS records
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mega168 Legal terms before you open account
CONTACT ROUTES

Legal contact paths with case codes

Fast legal contact keeps account changes from dragging into wallet disputes. We route legal questions through live chat first because it creates a case code you can quote on WhatsApp or email.

Live chat legal queue For urgent account access or terms questions, open live chat from the wallet menu. We answer every day from 10:00 to 02:00 WIB and ask for your username plus last payment rail only.
WhatsApp document check If a legal message needs screenshots, send them through WhatsApp after chat gives you the case code. Keep DANA, OVO, GoPay or QRIS receipts visible; mask unrelated balances before sharing.
Email for formal requests For data access, correction, account closure or legal wording questions, email the address shown in your account footer. We reply within one business day with the next identity check step.
DATA CARE

Data rules across Galactic Gems

Your legal choices need clear handling, not vague promises. We connect data, cookies and security checks to named account actions so you know where each record comes from.

Account identity

We keep the name, phone number and login ID you submit during account creation so legal notices reach the right person. If those details change, use Account > Profile before asking us to adjust records.

Payment records

DANA, OVO, GoPay and QRIS receipts are stored with timestamp, reference code and account ID. We use them to settle wallet disputes, fraud checks and withdrawal questions tied to your legal account.

Cookie controls

Cookies keep your login session, language choice and device signal connected to the correct account. You can clear them in your browser, then sign in again and confirm any extra security prompt.

Retention window

We retain legal and transaction records for the period needed to answer account disputes, payment tracing and law requests. When retention no longer applies, we remove or anonymise data where our systems allow.

Security checks

New device sign-ins may trigger a code check before the legal account area opens. This protects your profile, payment receipts and requests to change personal details from unauthorised access.

Change requests

Use Account > Legal > Data request to ask for access, correction or deletion where local law permits. We may ask for a fresh selfie check or payment reference before acting.

Legal answers before account changes

Quick legal answers help you decide what to do before you change account details, share receipts or ask for data. We keep these replies practical: where to find the rule, what proof may be needed and which contact path to use. If your question involves DANA, OVO, GoPay or QRIS, keep the reference code ready so our team can match the legal record faster.

Access depends on local law, and you need to check the rules that apply to your location. We keep our account terms available before login so you can read them before you open an account.

We keep account registration details, login records, payment references and support case history. These records help us answer disputes, verify DANA, OVO, GoPay or QRIS activity, and process lawful account requests.

Sign in, go to Account > Legal > Data request, and choose access, correction or deletion. We confirm your identity through the current phone number or email before we release any account data.

Yes. When we update terms, we post the new date on the legal page and may place a message inside your account. Continued use after that date means you accept the updated terms.

Payment receipts connect wallet activity to your account contract. A QRIS reference, DANA number, OVO ID or GoPay record can be used to trace disputes, confirm ownership and meet lawful requests.

Our support team receives the first message and routes legal requests to the account operations team. Use live chat for the case code, then WhatsApp or email if documents are needed.

You remain accountable for activity under your login, so sign out on shared phones and keep one-time codes private. If you suspect access by another person, contact us before changing legal details.

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